Privacy Policy

1. Who we are

Yaeli is an AI real estate agent that helps people rent, buy or sublet homes, and helps owners price, list and fill their apartments. Yaeli ("Yaeli", "we", "us"), a company registered in Singapore, is the controller of the personal information described in this policy.

Our users are in Israel, so we handle personal information in line with Israel's Privacy Protection Law, 1981, and also with Singapore's Personal Data Protection Act 2012 where it applies.

Yaeli is an AI. When you chat with Yaeli on WhatsApp or on our website, you are talking to an automated system, not a person. A member of our team may join the conversation or call you, and will say so.

This policy explains what we collect when you use our website yaeli.ai, chat with Yaeli, talk to our team by phone, or otherwise use our services (together, the "Services"). It also applies to owners whose publicly posted listings we show to renters (see section 2).

Questions or requests: yair@yaeli.ai or 053-564-8404.

2. What information we collect

Information you give us

• Contact details: name, phone number, email address.
• If you're looking for a home: what you're looking for (area, budget, move-in date, size, lease length, preferences), and anything else you choose to tell Yaeli, such as household size, pets or smoking.
• Screening answers: when you apply for a specific home, Yaeli asks the questions its owner set. Depending on the owner, these may include who will live there, move-in date and lease period, employment status, net monthly household income, how you plan to pay or finance, whether you can provide a guarantor or a reference from a previous landlord, and whether you agree to a tenant check by a screening service. We also ask whether you accept Yaeli's service fee.
• If you own or manage a property: property address and details, photos, asking rent or price, viewing times, the contact details of a current tenant if you give them to us for coordinating viewings, and details needed to verify you can list the property.
• Conversations and calls: the content of your messages with Yaeli and with our team, including text, voice notes, images and files you send, and our phone calls with you. Our team keeps written notes of calls. Calls with our team are recorded and transcribed to produce a summary, and we tell you about this at the start of the call.
• Viewings and deals: viewing requests and appointments, open houses you register for, whether you attended, what you thought, and whether a deal was made.
• Payment details: if you pay Yaeli's service fee, invoice and payment details. Card details are handled by our payment provider, Grow, not stored by us.

Information we collect automatically

• Device and usage data: IP address, browser and device type, pages visited, links clicked, and approximate location based on IP.
• Messaging metadata: time and status of WhatsApp messages (sent, delivered, read), and which homes we sent you and which you opened.
• Referral data: which ad, campaign or link brought you to us.

Information we create

To run the Services, we and our systems record things about your use of them: which homes match your search, whether you meet an owner's requirements, where you are in the rental process, internal notes by our team, and automated labels about conversations (for example, that a conversation got stuck) used to fix problems.

Information from others and from public sources

• An owner, agent or another user may give us information about you. For example, an owner may give us a current tenant's number so viewings can be coordinated, or a friend may refer you.
• Owners of publicly posted listings. We collect rental and sale ads that owners post publicly online, including the owner's name or phone number as published. We show these ads to renters who are searching, so they can contact the owner. If this is your ad and you want it removed, contact yair@yaeli.ai or reply to any message from us, and we will stop showing it.

Especially sensitive information. Income, financial details and criminal-record information are treated as especially sensitive under Israeli law. Answering these questions is always optional. We use your answers only to check your fit for the specific home you applied for, share them only with that home's owner, protect them at a higher security level, and keep them for a shorter time (section 9). Please don't send us ID cards, payslips, bank statements or health information unless we ask for them for a specific step.

3. Do you have to give us this information?

No. You are not legally required to give us any personal information; you share it by choice. Some information is needed for the Services to work:

• Without a phone number we can't chat with you on WhatsApp.
• Without your search preferences we can't suggest suitable homes.
• Without property details we can't list your apartment.
• If you don't answer an owner's screening question, or don't accept the service fee, we may not be able to invite you to view that home. You can still use the Services for other homes.

Answering questions about income, finances or criminal record is always optional.

4. How we use your information

We use your information to:

• Run the Services: answer your messages, understand what you need, and suggest homes, tenants or buyers that match.
• Check applications against an owner's requirements, and arrange viewings and open houses.
• List, price and promote properties, including showing publicly posted listings to renters.
• Connect renters with owners when both sides want to move forward.
• Provide customer support, including calls and messages from our team.
• Charge the service fee, issue invoices and keep accounting records.
• Improve Yaeli: analyze how the Services are used, find where they break, and test changes. We also use conversations to train and improve our AI systems. Before doing so, we remove names, phone numbers and other direct identifiers where we can, and we don't use screening answers about income or finances for training. You can ask us at any time not to use your conversations for training.
• Send updates about your search or listing, and, only with your consent, marketing messages (section 8).
• Measure our advertising and understand which campaigns bring people to us.
• Prevent fraud and misuse, keep the Services secure, and meet our legal obligations.

We use your information only for these purposes, or for purposes you would reasonably expect from them.

How AI is involved. Your messages are processed automatically by AI models to understand your request and write Yaeli's replies. Our team reviews some conversations to handle requests and improve quality.

Automatic screening. When you apply for a home, your answers are checked automatically against the requirements its owner set (for example, move-in date or minimum income). If an answer doesn't meet a requirement, Yaeli may not invite you to view that home. This affects only that home, not your access to the Services. If you think you were screened out by mistake, ask Yaeli to pass you to a person, or contact yair@yaeli.ai: a team member will review your application and can override the result.

5. Who we share it with

We don't sell your personal information. We share it only as follows:

• The owner of a home you apply for. When you apply for a specific home, we share your name, phone number, screening answers and viewing details with that home's owner or their representative, and only with them. Owners must use this information only to choose a tenant for that home.
• Renters, for owners. Listing details and photos you give us as an owner are shown to renters and may be shown publicly. We give your contact details to renters who want to view or apply, or, if you prefer, we coordinate viewings for you. If you gave us a current tenant's number, we may give it to renters only to arrange a viewing.
• Tenant-check services, such as WeCheck or Different, only if an owner requires a check and you agree to it. They process your information under their own privacy policy.
• Partners, only if you ask. We may offer to introduce you to a partner (for example, a mortgage adviser or a developer). We pass your details to that partner only if you say yes to that specific partner at that time.
• Service providers who process data on our behalf, under contract and only for our purposes: messaging (Meta / WhatsApp Business), AI model providers (OpenAI), cloud hosting and databases (Supabase), call transcription (Wispr Flow), payments and invoicing (Grow), analytics (Google Analytics), advertising (Meta), email (Gmail), and workplace tools (ClickUp, Google Workspace).
• Legal and safety reasons: if required by law, a court order or a competent authority, or to protect our rights, users or the public.
• Business transfers: if Yaeli is merged, acquired or sells its assets. The new owner will be bound by this policy, and we will tell you before your information becomes subject to a different policy.

WhatsApp is operated by Meta, and your use of it is also governed by Meta's own privacy policy.

Advertising audiences. We may upload phone numbers or email addresses to Meta, in hashed (scrambled) form, so we can show our ads to people who already use Yaeli or to people similar to them, or leave existing users out of ads. You can ask us to stop at any time at yair@yaeli.ai, and you can also manage ad settings in your Meta account.

6. Transfers outside Israel

Some of our service providers store or process data outside Israel, mainly in the United States and the European Union. We transfer data abroad only as the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 2001 allow: to countries whose law gives adequate protection, or to recipients who commit in a written agreement to protect the data at least as well as Israeli law requires and not to pass it on to others.

7. Cookies and tracking

Our website uses cookies and similar technologies (such as pixels and local storage):

• Essential cookies keep the site working and secure. They can't be switched off.
• Analytics cookies help us understand how the site is used (Google Analytics).
• Advertising cookies and pixels measure our ads and show you relevant ads on other platforms.

We only use non-essential cookies with your consent, which you can give or withdraw at any time through the cookie banner or our cookie settings. You can also block or delete cookies in your browser settings, though parts of the site may then not work properly.

8. Messages we send you

Service messages. Messages about your own search or listing are part of the Services: new homes that match what you asked for, viewing invitations and reminders, follow-ups after a viewing, and questions about your apartment. You can ask Yaeli to send fewer, pause, or stop them at any time by telling her so.

Marketing messages. We send advertising messages (for example, promotions or news about Yaeli) only if you have given us your explicit consent, as section 30A of the Communications (Telecommunications and Broadcasting) Law, 1982 requires. We keep a record of when and how you consented.

You can stop marketing messages at any time by replying "STOP" or "הסר", using the unsubscribe link in any email, or contacting yair@yaeli.ai. Opting out of marketing won't stop service messages about a search or listing you're actively using.

9. Security and retention

We protect your information with measures that meet the Privacy Protection (Data Security) Regulations, 2017, including access controls, encryption in transit, logging of access, and limiting access to staff who need it. Screening answers about income and finances get stricter access limits. No system is completely secure, so we can't guarantee absolute security. If a serious security incident affects your data, we will report it to the Privacy Protection Authority as the law requires, and notify you if the Authority instructs us to or if it puts you at risk.

We keep personal information only as long as we need it for the purposes in this policy:

We may keep information longer if the law requires it or to resolve a dispute. After that we delete it or de-identify it so it can no longer identify you.

10. Your rights

Under the Privacy Protection Law you can:

• Access the personal information we hold about you (section 13).
• Correct or delete information that is inaccurate, incomplete, unclear or out of date (section 14). If we refuse, we will tell you why.
• Ask to be removed from any database used for direct mailing or marketing, and ask us not to use your details for marketing (section 17F).
• Withdraw consent you gave us, such as for marketing or cookies, at any time. This won't affect processing that already happened.
• Ask for a person to review an automatic screening result (section 4).
• Ask where we got your information, if you didn't give it to us yourself.

You can also ask us to delete your account, conversations and screening answers, and we will do so unless the law requires us to keep something, such as invoices. Owners can ask us to stop showing a publicly posted ad.

To make a request, write to yair@yaeli.ai or tell Yaeli in the chat. We may ask you to verify your identity first. We will respond within 30 days. If you're not satisfied with our response, you can complain to the Privacy Protection Authority at the Ministry of Justice.

11. Minors, changes and contact

Minors. The Services are intended for people aged 18 and over. We don't knowingly collect information from minors; if you believe a minor has given us information, contact us and we will delete it.

Changes. We may update this policy from time to time. The date at the top shows when it last changed. If we make significant changes, especially to how we use or share your information, we will tell you through the website or a message before they take effect.

Contact us. yair@yaeli.ai, phone 053-564-8404.

This policy is available in Hebrew and English. If the two differ, the Hebrew version prevails.